A couple of words about me...
Dot Hamilton, Property Management Director and recently new Business Development Manager, is also a Justice of the Peace, a member of the REIQ and a nationally recognised trainer. She speaks at Industry Conferences in Australia and New Zealand by invitation and mentors several offices around the country in developing procedures and managing change within the office.
Dot has been a Property Manager in the Palm Beach area since 1989. From 1999 when she was the second REIQ Property Manager of the Year Palm Beach First National has subsequently won several First National Gold Coast and State and National Team Awards.
Dot's property management team offers their owners an exceptional depth of knowledge and experience in their local rental market and a serious commitment to protecting your property and maximizing your return.
Dot was a foundation member of First National’s National Property Management Committee and is a member of and occasional speaker at the National Association of Residential Property Managers USA.
Last but far from least, she is the mother of 2 adult children and wife to Principal David Hamilton. Dot loves a good adventure. She's been to the most remote music festival in the world, which held a record in the Guinness World Records book. She can drive a bus and has climbed 2 of the 3 bridges you can climb in the world!
Property management is much more than just collecting rent. While our Agency is competitive, we absolutely do not compromise on our training, systems, equipment, technology and standards that enable us to ensure that our landlords are getting quality tenants, timely rental payments and minimal vacancies.
We consistently achieve better results than the Gold Coast industry numbers for vacancy rates, lost rent days and arrears.
Our KPIs, which we proudly publish monthly, speak for themselves!
April 2020 KPIs: 780 Enquiries, 117 Private Viewings (due to COVID-19), 221 Potential Tenants Inspected, 107 Applications Processed, 18 Homes Let, 1.1% Vacancy Rate, 2.01% Arrears Over 7 Days.
Furthermore, we adhere to First National’s ISO level quality assurance processes, designed to guarantee the delivery of our promise - We Put You First.
KEY RENTAL FUNDAMENTALS WE LIVE BY:
• There are 52 weeks in a year. When it comes to finding you a good tenant every week is vital. Each week unnecessarily lost is 2% of your return.
• When we begin marketing your property, we make sure you are updated each step of the way. All of our landlords with vacancies coming up receive a weekly email activity report as well as phone calls and text messages to keep you in the loop.
• You will be made aware the moment a tenant has registered for an inspection, get feedback after the inspection has been carried out, be alerted once a tenancy application has been received, and be updated on the progress of applications as they are processed.