ARE YOU FRUSTRATED WITH YOUR PROPERTY MANAGER?
THESE ARE THE THINGS WE DO DIFFERENTLY...
Clear Lines of Responsibility
We do NOT use task management. Each owner’s property is placed in a portfolio with a Senior Property Manager. This means you always know who you are dealing with and don’t have to speak with 3 or 4 different people in relation to different aspects on the management of your property.
Setting The Rent
Every time we put the property on the rental market or renew a lease we will provide you with a fresh Comparative Market Analysis to make sure that the asking rent is set to maximise your return.
Finding You A Tenant
Our vacancy rate consistently outperforms industry standards. We have developed and nurtured a tenant database that holds more than 6,000 southern Gold Coast renters all of whom receive our weekly vacancy list list. We are also able to target particular groups of subscribers for matching properties as they become vacant.
HOW WE MANAGE YOUR PROPERTY
Arrears Management
Under the Residential Tenancies Act a tenant is not in arrears until the rent is unpaid for eight days and which time it is possible to issue a Notice to Remedy Breach. Most agents will not address arrears until they have the legal obligation to do so on the eighth day.
We operate more proactively, rental payments are entered into the system daily, once they are in the system we start looking at people who are two days or more behind. We begin an escalating series of daily contacts reminding them that they haven’t paid the rent.
We advise our landlords every month in our KPI report how much of the rent roll is two days in arrears and how much is 8 days in arrears.
Our results are industry best practice and they have proven to be sustainable over time.
Maintenance
The system and procedures we used to manage maintenance is a full online risk mitigation and maintenance module. It tracks all actions and events for your property and ensures that you are updated after each action.
You are made aware as soon as the tenant has reported that maintenance is required. You are then able to instruct us what action you would like us to take.
You are updated when the work order is lodged, accepted by the tradesmen and completed. You are also at that point advised the invoice amount that will be paid.
Accounting to You
- We will pay you twice a month into your bank account, including split payments if required
- We will provide you with e-mail copies of all statements, invoices and other documentation that affects your property every month.
- We will give you access to our online agent facility so you can monitor our activity and management of your property.
- We will prepare and lodge on your behalf any insurance claims required in connection with the property
- We will pay any accounts you require on your behalf.
- We will provide you with a detailed annual report of income and our expenditures on your behalf for the property.
Inspections
We will complete a detailed entry condition report for the property with between 80 and 100 photographs to provide you with a record of the condition of the property on acceptance.
We will conduct periodic inspections of your property at between 12 & 16 week intervals
24 Hour Service
- Get Information on your Rental Property 24 Hours a Day.
- Palm Beach First National has an online agency service for our owner
MAKE THE SWITCH NOW
If you are thinking about a change your property need not be vacant before changing manager. We can show you how to do this with no disruption to your current tenant. Apply now through the form above to be contacted today and experience the First National difference.